Product was successfully added to your shopping cart.

Returns Policy

 

Total customer satisfaction is our goal

Cancellations and Returns

  • If you are not satisfied with your purchase for any reason, or you change your mind, you may return it, in its original packaging, for a credit note within 14 days of purchase.
  • If you are not satisfied with a substitute supplied for any reason, you may return it, in its original packaging, for a full credit refund within 14 days of purchase. Please contact us by email regarding this and quote your order number
  • If your purchase is faulty, you may return it or a full refund, including delivery charges, or a replacement item within 12 months of purchase.
  • Please include a note stating the reason for the product return, along with your name, address, daytime contact number and receipt.
  • We strongly recommend that customers check their orders upon receipt prior to disposing of any packaging. All original product packaging must be returned.
  • All items returned as 'faulty' will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as 'faulty'.
  • Shipping costs are non-refundable. We will only refund deliver/postage costs if the return is determined as 'faulty' or as a result of our error.
  • Return shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer

Johnstown Garden Centre Store, Cafe and Online Shop are temporarily closed for now, for the safety of our staff and customers, and we are unable to take new orders during the Covid 19 Pandemic.

Please check our web site for future updates. Feel free to use our website to learn more about plants and gardening. You may find our special pages Plants for a Purpose useful. You can add items to your wishlist for now, but checkout is closed

Stay safe and keep gardening. You can close this popup by ticking the box at bottom left of this popup screen, and click x top right corner